If you are not completely satisfied with your Varkoa purchase, you can contact us for a return authorization number.
- If you contact us within 14 days of receiving your order, we will issue a refund, minus all shipping charges, including return shipping charges.
- If you contact us after 14 days, we will not be able to accept any returns unfortunately.
- Once we have issued you a return authorization, we will arrange for having the product picked up and shipped back to for inspection to ensure it is not damaged and in new condition. Once the product has been inspected we will issue a refund
Note that for any changes to the products listed standard default dimensions, foam cushion firmness, leg style change or colour change will make your order a final sale. This is for all of our made to order custom products such as sofas, condo sofas, love seats, chairs, and sectionals. The use of customers own material (COM) will also make your order a final sale. Orders which are final sale are not eligible for our return policy or a refund.